Istanbul Kart (Istanbul Card) is in essence an all-round public transportation boarding pass. To immediately answer the question raised in the title: yes it is worth getting one if you plan to use public transportation multiple times during your stay in Istanbul. So, unless you prefer to do everything on foot or take a taxi to get around, please do continue reading to find out where to get it, how to use it, and the advantages it has.
What is Istanbul Kart?
The card was introduced in 2009. It’s a contact less or RFID (Radio-frequency identification) card for public transportation fare payment. It has the exact same size as a regular credit card, so it fits perfectly in your wallet. The card is pre-paid and easily rechargeable.
The Advantages of Istanbul Kart
There are quite a few advantages to getting an Istanbul Kart as opposed to buying a token or a ticket every time you’re going to use public transportation.
- Multi-Purpose — This single card enables you to pay for multiple types of transportation: buses, metros, ferries, funiculars, and tramways (yes, even the nostalgic one running on Istiklal Caddesi). Moreover, most of these transportation types no longer accept cash payments, so you’ll have to buy some kind of token or ticket before boarding anyway.
- Pre-Paid — Istanbul Kart is a prepaid and rechargeable card. This means that you don’t have to stand in line (and maybe miss the bus or tram) to get a valid boarding pass every time you plan to make use of public transportation. And uploading more credits can be done at designated machines, most of the times without a queue in front of you.
- Ease of Use — It is not necessary to bring the Istanbul Kart in contact with the reader. You can pay for your fare by ‘waving’ the smart card within 8 cm (3.1 in) of the reader. In most cases you don’t even have to take it out of your wallet, purse or light hand bag. Upon making a successful payment, the reader will make a sound and the screen will light up showing the amount left on the card. In case of insufficient funds, the screen will read Kontör Yetersiz.
- No Longer Multiple Travelers — In the past you could use one Istanbul Kart for up to 5 passengers. Unfortunately, with the arrival of Covid-19 and the mandatory link to your personal HES code, this is no longer possible. Now each traveler needs to have their own personal Istanbul Kart.
- Discounts — By using the card, you already benefit from a 40% discount over the normal fare. Instead of paying 5 TL per ride, you pay 3 TL. And there is more. You can make until five transfers/connections within a two hour period, and you’ll pay less for every transfer, already only 1.9 TL for the first transfer.
Where to Get an Istanbul Kart
The easiest way to get the Istanbul Kart is at major transit stops such as the airport, Sultanahmet, and Eminönü. To buy an Istanbul Kart, you need to pay a non-refundable 10 TL fee (for the actual card and the service), and of course an amount of your choice to load onto the card. There are many types of Istanbul cards, but the one most suitable for tourists is the anonymous (anonim) card, without a picture.
Get Skip the Line Access and Much More
Covid-19: How to Activate Your Istanbul Kart
One of the Covid-19 measures is that you must activate your Istanbul Card from now on. To do this, you must link your HES code to your card. To do so, visit the Istanbul Kart website and fill in the form (in Turkish or English) to link your card. If done correctly, your card is immediately activated and ready to use.
Normally, you have received a HES code (xxxx-xxxx-xx) when filling out the country entry form. If you somehow don’t have a HES code yet, then you have to obtain one by sending a text message to number 2023. In the text message you must provide:
- your HES code
- your nationality country code
- your passport number
- your birth year
- your last name
For example: HES USA 123456789 1968 JONES
The only drawback is that you must send the text message to 2023 from a local phone number. Most hotels will be happy to help you out with this.
How to Reload the Istanbul Kart
To reload the card, you can either go to newsstands and small shops (look for the phrase Akbil Dolum Noktası) which offer this service, or use self-service special purpose machines at major transit stations. The machines accept notes of 5, 10, and 20 TL and have instructions in multiple languages. It writes on the machines that it accepts 50 TL too, but it has been cancelled.
Davin Jones says
I have tried this on my phone and on my notebook and it always says “valid mail information should be entered”.
I have cut and pasted my hotel address. I have typed in my work address. I have used a random address generator. Nothing I try works.
Any advice?
Erlend says
Ask your hotel’s welcome desk for help, that’s the only extra advice I can give.
Eva Lee says
Hi. I will arrive in Istanbul again on December 24. I try to tie my HES to my Istanbulkart as before. But today when I tried to open the link of https://kisisellestirme.istanbulkart.istanbul/ as before, it says “Web Page Blocked!The page cannot be displayed. Please contact the administrator for additional information.” In this case, how can I active my Istanbulkart again? Thank you very much
Erlend says
The site often has hiccups. Sometimes it’s also difficult to reach it from outside Turkey. Just have patience and try later I’m afraid.
Marre says
I had the same last November, even IN Turkey it did NOT WORK. In the end, I had to buy single tickets, it simply never worked. Now I am traying again (I am in Bulgaria now) and it’s never working. What to do?
Erlend says
I’m afraid there is nothing else to do. It could also be that the HES code is not active since you haven’t Turkey yet at the moment.
khadija adnan says
hi, i will be in turkey for 20 days in january 2022. i want to buy istanbul kart. i have few questions regarding it.
1. we are family of 5, husband wife and three kids ( ages 14,9 and 6 years respectively), do i have to buy istanbul cart to each memeber of my famly seperately?
2. is this kart can be use to ride faerries to and from istanbul to bursa ? and reach adalar from ferry< can we use this kart?
3. is there any other card which will helps us to explore istanbul ? regarding attractions?
i am hoping to get the answers .thanks in advance.
Erlend says
Hi Khadija,
1. yes, except for the 6 year old, he or she can use public transport for free.
2. yes for public transport and ferries to the islands, not for your trip to Bursa. You’ll need to buy tickets, most likely with IDO from Yenikapı.
3. well, since you’ll stay this long, I would have a look at the Istanbul Tourist card (you can read my review) or the Istanbul Museum Card.
MHussain says
I am arriving next week in Istanbul. How do I get the HES upon landing at the Istanbul International Airport. Is this required prior to immigration clearance?
Erlend says
Hi,
Normally, you received a HES code (xxxx-xxxx-xx) when filling out the passenger locator and health (PLF) form (https://register.health.gov.tr/). The form is mandatory to enter the country, so you’ll get your HES.
Asma says
Hi I am arriving on 28th can I buy the Istanbul kart. From airport I have two kids with me I am staying in Bomonti area
Erlend says
Hi Asma,
Normally they should be available. Don’t forget to link them to your HES code. If your kids are below 6, they don’t need an Istanbul Kart.
Toma says
I have an old Istanbulkart, the orange-brownish color. Is it still valid?
Mustafa says
Hi , i got Istambulkart on my visit to turkey and linked it with my HES code there .. came back to my country and now after a month my brother flying to turkey .. i have the card with me so if i give it to my brother will he be able to use it and will he be able to link his HES code again on same card ? Hes going there for 1st time so it will be easy for him if it can be used ..
Erlend says
Hi Mustafa,
Why would you bother since a new Istanbul Kart is so cheap? If I were you, I wouldn’t go through the hassle of trying to have the HES code changed.
Mustafa says
Yup you right I dint give him .. but I had balance amount in my card and just thought why not hand him over this card i have with me right if it works .. otherwise I’m sure he wont be getting it as he will be there for 2 days only …
Oleg says
Hey! Does anyone have an idea why I cannot register in the Istanbulkart app? I enter my phone number and nothing happens… No SMS, no code, so I can’t log in there. The phone number is not Turkish, but Czech (+420 country code). Should I try again later?
Erlend says
Hi Oleg,
If it still doesn’t work, I suggest to try calling the number 153 from a local telephone number, or ask help from your hotel welcome desk staff.
Awab says
Hello guys,
I do have a little problem I’ve been using Istanbul Card for one year and it was already linked with my Hes code, now it’s not working and I had to leave the bus twice…
some of my Friends told me maybe your hes code already expired!! So I made a new hes Code but when I tried to link it with the same old card it gave me the error “the card is already registered” or something….
The odd thing is that before I discovered the issue I already top up my card…any suggestions pls?
Erlend says
Hi Awab,
Try calling the number 153 from a local telephone number, or ask help from your hotel welcome desk staff.
Awab says
Hi Erlend,
Thank you so much for your reply, will try to call them. Hope they speak English though…
Sophie says
Hello so I lost my anonymous Istanbul card which is associated with my he’s code and I don’t know what to do know I already bought new one and I pair it with my he’s code but still worrying about the last one what will happen if someone use it as my hes code is there with my personal info
Erlend says
Hi Sophie,
The best thing you can do is call 153 and explain. If you don’t have a local number, you may sk help from your hotel welcome desk staff.
Sam says
Hello,
When you link your HES code to a new card it automatically stops working on the older one so no need to worry.
But I would advise you to call 153 and report the old one lost in all cases.
Erlend says
Thanks for sharing Sam.
Chaimae says
Hello,
I’m coming to Istanbul with my husband in the month of December, and we are going to stay there for about 5 days. Do you have any passes for one week ?
Thank you for your response!
Have a nice day
Erlend says
Hi Chaimae,
Are you talking about transportation passes (then the answer is no, unfortunately), or are you thinking about Istanbul tourist passes?
Dina says
Hi
i have a card since 2019 and i didnt use since then
is it still valid,, can i top it up
Erlend says
Hi,
As I wrote before, you normally should be able to to pair your old card with your HES code. If for some reason you can’t, just buy a new one. They cost about 1 USD.
Mick Twomey says
Hi Erlend
We have been using Antalyakart, but intend travelling to Istanbul and getting an IstanbulKart. Assuming they are similar systems. How long is the credit on the card available to use? Does it expire? Our Antaliakart says card is valid till May 22.
Can a tourist update the HES code on the IstanbulKart on a further visit in order to use outstanding ballance?
Erlend says
Hi Mick,
In theory, the card does not expire. Your biggest challenge will be finding a card, because supply is small these days. Updating the HES code on a future visit seems to be a challenge. So I would not put more money on the card than needed for this trip. Better be safe than sorry.
Nina says
Hello, can i use one way jeton ticket in bus?
Erlend says
Hi Nina,
No you can’t.
Alin says
Do foreigner’s married and residing in Istanbul with a baby have benefits like the Anne Istanbul Kart— for 0-4yrs old kids mother has free rides.. but this is applicable for Turkish Citizen and resident of Istanbul.. so I’m just wondering if they have something like this that applies to foreigners that is a resident of Istanbul?
Thanks in advance…
Erlend says
Hi Alin,
No such things for foreigners I’m afraid, not that I’ve heard of at least. Kids up till 6 years ride for free though.
Viktor says
Hi Erlend
I got the Blue card instead of Anonym card.
Is there difference in fares?
Is there any major differences in using / topping the cards, or can I simply use blue card same way like anonym card ?
Thank you for your answer
Viktor
Erlend says
Hi Viktor,
The Blue card is normally for subscriptions and holds your name and picture. So I doubt that it will work for you, unless of course you filled in the form and were approved as a new subscriber and topped the card.
There is currently a problem with the supply of anonim Istanbul Cards as explained in the newspaper article kindly shared by Bradley a bit lower.
Jann says
Hi all, to get and activate the Istanbulkart (the card for tourists is called anonym and costs 13TL), you first have to buy it at a ticket machine (they are yellow boxes). These machines are everywhere, but not all of them sell the cards. We bought ours at the Taksim metro station. Then you need to activate your card by linking it to your HES number (you can find it in the document you had to fill to enter Turkey). Unfortunately, the links on the internet don’t always work, so if you’ve tried opening the link (https://kisisellestirme.istanbulkart.istanbul/) with different browsers and it still doesn’t work, you can go to the blue little trucks. Those are everywhere(we found one at Taksim Square) and they will do it for you. You can recognize those trucks by the blue colour and the white letters : Instabul BÜYÜKSEHIR BELEDIYESI
CÖZÜM MERKEZI
Mick Twomey says
You may be able to access the site via a proxy. Either a free proxy web page, or proxy app, as long as you can choose a proxy located in Turkey. You may need several choices as some sites block known Proxies.
jinan says
the number 2023 is not right, i sent a messge and they said that, what is B001 standsfor?
Erlend says
Have you used a local (Turkish) phone number?
masong says
Hi Erlend,
I found the information on this page is very helpful. But I found 1 Istanbul Kart costs 20TL and extra 20TL for activation. Can I just buy 1 Istanbul Kart for 20TL and activate it online with my HES code?
Ahmed says
The Istanbul kart cards are no longer available in the machines I don’t know why. Finally I got one from a guy selling it near the machines with already activated with some HES code. With no other choice I bought from him for 35 lira.
Bradley Hetherington says
Vendors that used to sell the Instanbulkart that are refillable, say that they are finished and no longer available. I was able to buy a single use card from a vending machine, but trying to tie my HES code to the card constantly fails saying the verification code is incorrect, which it is not. The second card option/choice on this site.. https://kisisellestirme.istanbulkart.istanbul
A different browser to be sure it wasn’t a caching issue, and instead I got that the card number itself was incorrect.. Try more than 5 times for either and you are locked out for two minutes… same issue once again after returning from exile. This is a nightmare system making transit unusable. I wonder if the card will work for the metro without the HES code. Maybe worth a try. I just got here..
Bradley Hetherington says
https://www.dailysabah.com/turkey/istanbul/istanbul-runs-out-of-mass-transit-passes-amid-pandemic-worries
Seems like they are sold out and despite the website looking like you can match HES codes to single type use cards still available in vending machines, users report it does not work.
Therefore, public transit can’t be used by tourists (let alone starving students) arriving to Istanbul, October 2021. Tragic.
Erlend says
Thanks a lot for sharing Bradley. It’s a sad story indeed.
Bradley Hetherington says
Thank you. I was able to buy a couple of Istanbulkarts cards from a kiosk across the street from main entrance of Istanbul Cevahir Mall in Şişli… Cool and massive mall… All other kiosks and machines I had tried to date were sold out or empty… Anyways, I started by lining up at the Information Centre on Büyükdere Cd (near Şişli Metro entrance) where there was already 60 people in front of me in the queue. Mostly students I think… Thankfully a staff person came out and told us that for tourist cards, they were now stocked up across the street at the smoke shop/candy bar kiosk. I bought two cards, and the guys in the kiosi spoke a little English and were helpful. The only problem I have now is that I can’t get passed the “verification” code on the website I linked above in order to tie my Instanbulkarts to our HES codes. It keeps failing saying that the verification code is incorrect. It sure seems correct to me!! I’ll keep trying. I’m dying to use the metro instead of taxis.. I’ll update again. Been in Istanbul for a few days now and still can’t use transit. But that is my only complaint. The people I’ve met here and the chaos of the traffic is absolutely sublime. Loving it.
Bradley Hetherington says
I tried the site to match the HES with the Kart in Turkish, the default (I had done it some many times, no problem). It is possible that there is a problem with the ENGLISH code… It seemed to have worked, I couldn’t read the Turkish, but the message looked successful. When I do the next card in a few days, I record it with screen capture video. I’ll need to try to card at a Metro to know 100%. Meanwhile, if you are struggling like I was with the verification code, just leave the site in Turkish, it could just be buggy code… hope so!!
Bradley Hetherington says
Just to let you know that I was sold the blue cards for 14 Lira each and the nice guys at the kiosk loaded some extra cash on them for me to get me going, and I am a tourist… Today I was successful at using the card riding the ferries so the pairing/matching worked on the website/webform… HOWEVER. The trick for me was to leave the pairing ‘matching’ web page in its default TURKISH and the verification code worked when entered. In ENGLISH it would FAIL every time for me. No idea why. But it is an easy web form to fill out leaving it in Turkish. If you get it working in English, let us know!. So happy to be using transit, it is part of the fun of visiting Istanbul. What a great place, great people!! <3
Neelofar says
Hi I need an Istanbul card, I went to the newspaper guy and he gave me an Istanbul card blue in color I asked him specifically if I can use it multiple times and headed to the bus, upon boarding the card didn’t work and the driver said this one doesn’t have the hes code. I have the hes code but there is no machine in Sariyer where I can get the card.please guide what is the nearest place to get one made and if there is going to be someone who can help walk through with the steps. As I plan to use the boat and metro both.thanks
Erlend says
Hi Neelofar,
You need to attach your HES code to the card, as it writes in the article (see the part titled Covid-19: How to Activate Your Istanbul Kart). If you can’t, ask help from the staff at your hotel.
Hope this helps.
Eriiv says
Hi!
I found the information here very useful! Thank you!
But I have some questions. As I understood, the Anonymus Istanbulcard is not in use or difficult to get. I found some information from Sept 7-th, that ““There are only “Limited Use Card” available at the airports or many kiosks in the city center. The actual “Anonym Card” is not available for purchase from the vending machines at the airports! Limited card is the one with options for 1,3,5,10 pass and than throw away.”
Is it really so? I´ll fly to Istanbul Sept 18-th for 4 days. as I understood, then I need to buy separate tickets? I cant find how much is the price 5 or 10 ride ticket?
Erlend says
Hi Eriiv,
I haven’t heard of such cards. These would undermine the whole idea of personalised Istanbul Cards. If I were you, I’d just stick to the regular cards connected with your HES code as described, and ask for help from the hotel welcome desk to set it up. Have a nice stay.
KhJamshid says
1pass-6 tl, 3pass-15tl, 10pass-40 tl. Havent been able to use a 5 pass card so far.
The one tied with your hes code is cheaper but i have had so many problems using it, in the beginning i didnt know that it needed to be tied with your hes code, so i got kicked out of the bus once. I tried to share it with my friend but for some reason it didnt work, and driver asked me to leave the bus , LOL.
Ahmed says
the Web site for connecting the cart with hes code not work
Erlend says
Hi Ahmed,
Keep in mind that the website only works when your geolocation is within Turkey.
Bernard says
Hello please can im in Mersin can i get my card from mersin And still use it İstanbul when i come there thank you
Erlend says
If they sell genuine Istanbul Karts there, I don’t see why not.
Anna says
I learned today that the information about the possibility of using one card for multiple users is not correct. The card didn’t work for the second passenger on the bus and the driver told us that is not allowed. I thought that maybe you would like to correct this on the website 🙂
Erlend says
Hi Anna,
You’re right. That’s because of this connection to your HES code. I indeed somehow forgot to mention that while explaining the HES procedure. Thanks for reminding me, I’ll add it.
Abdulah says
Dear Mr. Erlend
I have owned Istanbulcard since 2017, and I use it every time I am in Istanbul. Whether I can update this card with HES code or I have to buy a new one?
Abdulah
Erlend says
Hi Abdulah,
Normally, you should be able to to pair your old card with your HES code. If for some reason you can’t, just buy a new one. They cost about 1 USD.
Omar says
can Istanbul Kart be used by more persons even now in Covid19? If I connect it with my HES code, can it be used for other persons too? I will be travelling with my family and have 2 kids above 6yrs. So I will need to get one for each ?
Erlend says
Hi Omar,
Yes, every person over 6 years old must have a personal Istanbul card.
stefanos says
is not in operation Istanbul Kart
Erlend says
Yes, sometimes the site to connect your HES code to the card has problems. Unfortunately, there is no other option but to try at another time.
Elena-Nicoleta GRIGORE says
Hello,
Is there a monthly ticket?
Thank you !
Erlend says
Hi,
No, there is not.
Rogina says
Hi
I want to get an Istanbul cars, could someone advise from where i can do that.
We are not staying in a hotel but we are tourist
Also can we do this today Sunday
Or should we hop to nearby hotel and they can give us a new card
Erlend says
Hi,
Hotels don’t issue Istanbul cards. The card itself you can find at many metro or tramway stations. However, because of the current COVID regulations, you need to activate it, as described in the post. You may not stay in a hotel, but you must sleep somewhere. Maybe those owners can help you activating it?
Amna says
Hi,
can Istanbul Kart be used by more persons even now in Covid19? If I connect it with my HES code, can it be used for other persons too?
Erlend says
Hi Amna,
No, for now they want one Istanbul Kart per person I’m afraid.
i need answer asap says
can we use one local sim card to link to two istanbul card for 2 persons?
Erlend says
Yes, you can.
Margarita Petrova says
Hi, today we checked every possible vending machine and ticket center from Karakoy to Taksim and there weren’t Istanbulkarts anywhere..
How is that possible? What seems to be problem? Is there any other option for using the public transport in case there are no Istanbullarts available???
Erlend says
Hi Margarita,
That seems very strange to me. I suggest enquiring at your hotel’s welcome desk on where you can find a card. You can also buy a token for a ride at the vending machines, but those are more expensive. I really suggest you try to get a hold on the Istanbul Kart, it’s cheaper and easier in use.
Davos says
Hi,
I am resident of uae, can i use public transport in istanbul during this covid time?
Erlend says
Hi,
I wouldn’t see why not once you purchased and activated your card.
Christophe says
Hello,
I was in Istanbul last week and from my experience, tourists cannot technically use the metro :
the card do not work until it is activated on a website in Turkish. Even after using Google translate to fill in the form, you need a Foreigner Number, which you can t get unless you have a resident permit.
Otherwise, the phone number for activating the card on the phone never replies.
The staff in the metro , whenever there are any, speak no English.
Not a very good way to foster tourism, but it looks like, for some reason, the tight control of the population is the priority.
Erlend says
Hi Christophe,
Thanks for mentioning it. Let me look into it and get back to you.
Simona says
I am a tourist I bought the card today and someone at the station helped me very kindly . You can use it , they will pair it with your qr code ( in the health form you used to travel ) . And so far the 80% of people we met speak also English
Erlend says
Hi Simona,
Thanks a lot for sharing this. May I ask you where you got the Istanbul Kart so I can share where they were so helpful?
It seems that tourists either have to find a very helpful person (like you did) or need a HES code, for which he or she needs the assistance of a local citizen to obtain it by calling a certain number. All of this is of course because of COVID, but has become a extra loophole for tourists.
Looking forward to your reply.
Luis Restrepo says
Is it possible to activate the card with the HES code that is obtained when filling out the entry form to the country?
Erlend says
Hi Luis,
Yes, you need that HES code to have it activated. The only problem is that it must be done via a local mobile number, so you should ask this favor from the hotel staff. Also keep your passport number ready. I’ll update the post with the exact procedure in a few hours.
Hope this helps already.
Martin says
Hi Erlend,
Very nice of you to provide all this information.
Now that lock downs are lifted, we are traveling to IST and staying in Istanbul for two days. I will buy an Istanbul card for using HAVAIST and then public transport. We will be a family (2 adults, one 8 years old one 3 years old). I couldn’t find this information anywhere: what is the fare for children? Children (3 and 8 year old) pay the standard fare?
Thanks for the help.
Erlend says
Hi Martin,
Children under the age of six travel for free, for all other passengers the standard fare applies.
Have a nice time.
Miro says
Hi, I like your pages very much.
What is your recommendation of getting from Sabiha Gokcen airport to Küçük Ayasofya located hotel except taxi and personal transfer?
Best, Miro
Erlend says
Have you had a look at this page on how to get from Sabiha Gökçen to Sultanahmet?
Iwano says
I make a deposit of $250 do(ENet Dis Ticaret Ve I Istanbul Card 7582)
Can you help me with details of the platform I made my deposit
Erlend says
Hi Iwano,
I don’t know on what platform you made a deposit for an Istanbul Card, but $ 250 for just an Istanbul Card is way too much. I’m sure what you bought is for some kind of package, including an Istanbul card among other things. In any case, if you experience problems with what you bought, you should inquire with the helpdesk from the platform.
Mira says
Hi Erlend, thanks for your help you are a great person,
I have some few questions please.
I will be in Istanbul next month i want to know which is the best and the cheaper transportation to use from the IST airport going to Bursa ? and can i navigate daily from bursa to Istanbul ? if yes with which cheaper transportions?
Hope you could lend me some advice.
Thanks
Mira.
Erlend says
Hi Mira,
I think your best option is to take the Havaist shuttle IST-1 to Yenikapi Sahil (18 TL / person), and from there take the IDO quick ferry to Bursa (34 TL / person). Click on the orange TR button at the top right for an English version.
Have a nice trip.
Rehan says
Hi ,
we are travelling with 3 kids , 6,4 and 1 and in April for 4 days and staying in SultanAhmet , thinking of buying an istanbul kart my questions is it easier for us to access the stations and buses with a child on stroller ?
Erlend says
Hi Rehan,
Buses are difficult to access with a stroller because of the height difference between the road / pavement and the bus. However, metros and tramways are easier to access. Having said that, the biggest challenge will be getting on. Certainly during rush hours, they tend to be very crowded. Keep in mind that the children travel free of charge.
Have a nice time.
Gianluca Locci says
Hi, what is the best line to reach Catladikapy from the new airport? Thanks
Erlend says
Hi Gianluca,
The quickest will be by (Kiwi) taxi. Alternatively, you could take the Havaist IST-1 to Yenikapi Sahil, from there it’s still 650 meters on foot.
Billy says
Hi there,
My family and I are planning to visit Istanbul this Christmas time. There are about 5 of us and a child. We plan to stay somewhere in Sultanahmet and visit tourist spots such as Hagia Sophia, Basilica Cistern, Topkapi Palace and possibly Archaeology Museum. We may even take the Bosphorus Cruise.
But we are not sure whether it is best to take the Istanbul Tourist Pass or Istanbul Welcome Card.
For Istanbulkart Anonim Kart, is it better to take 2 for our whole family?
Hope you could lend me some advice. Thanks
Billy
Erlend says
Hi Billy,
Regarding the Istanbul Card to use public transportation, I would indeed suggest to buy two cards for a party of 5 plus a child.
As for your choice between the Istanbul Museum Pass vs the Istanbul Tourist Pass, that’s a tough one. If you’ll use most of what the Istanbul Tourist Pass has to offer, then go for it since it’s good value for money … and ease. However, you didn’t mention how many days you’ll stay, but if you plan to visit only four sightseeing spots, then I guess the Istanbul Museum Pass is a better choice. You may even consider not buying that and purchasing tickets at the venues since the long high season lines will be much shorter or not there at all.
I hope this helps.
mim says
Are you sure that Istanbul Kart can’t be used for mor than 5 pax?
I have used the old Akbil Kart for more than 10 pax(going to Adalar)
Erlend says
Hi Mim,
A card can be loaded for max. 750 TL in a month, and max. 300 TL can be loaded in one go. There is no technical or legal restriction regarding the usage of the same turniquet (turnstile) or limitation about the amount of money spent.
For example, let’s assume a fee of 2,60 liras per person. In one day 750 / 2,60 = 288 times the same card can be used in the same turniquet or turnstile.
But then that card can not be used for a full month as it has used up the 750 liras monthly maximum loading limitation.
I mentioned the max 5 per person for practical reasons. Also, keep in mind that only the first use of the card enjoys the transfer discount.
I hope this sheds a light on things.
Jim says
Hi, thanks for these great tips.
I’m in Instanbul now and have seen people tapping these small Istanbul card ‘refund’ readers at the end of their journeys. Do you know when one should tap these?
Erlend says
Hi Jim,
Yes, that’s true. It first surfaced with the metro bus line, which is very long. Then the government realized that they should partially refund people when they only travel for a few stops.
You can not find it on every line though. When you see them, just tap your card. Worst case, you don’t get a partial refund.
Enjoy your stay.
Radu says
Hi, me again 🙂
What’s the difference between E11 IETT (public bus) and Havabus, from SABIHA GOKCEN AIRPORT to KADIKOY ? Time, money etc? Why choose one and not another? I understand i can pay with Istanbul Card for E11. But for Havabus?
Erlend says
Hi Radu,
The IETT is a regular city bus. Compared to the Havabus, this bus is cheaper but less comfortable, no luggage storage, can be very crowded, much slower, and has many stops (Havabus only one or two). I would never recommend this with luggage. In fact, I would never recommend a city bus even without luggage if there is an alternative by tram or metro.
Hope this helps
Radu says
Thank you very much, Erlend! It is very helpful, indeed 🙂
But you didn’t tell me if i can pay for Havabus with Istanbul Card, or i have to buy tickets somewhere in the airport?
Erlend says
Hi Radu,
Normally you buy the ticket from the bus driver or a booth at the bus stop. I remember paying cash the last time, but bring a regular credit card just in case. I don’t think you can use the Istanbul Kart.
Have a good time.
Radu says
Hi, let me know if i understood corectly. If i purchase one Istanbul Card, and i use it for 3 people, the fares will be these: for the first bus/tram/metro/ferry, the price for all 3 will be discounted (instead of 5 TL will be 2,65/person). If we transfer, for the first person, the fare will be 1,85, and for the next 2 person will be… how much? 2,65 or 5? And for the 2-nd transfer (the 3-rd bus/tram)?
Thank you!
Erlend says
Hi Radu,
It’s all correct until the transfers. At a transfer, the first person will get the transfer reduction, the other people will just get the Istanbul Card discount (2,65 instead of 5).
Hope this clears it up for you.
iva says
Hello, could you please help me? If I and my husband stay just 1 night in Istanbul and need only go from the New Airport to Sultanamhet and back the next day is it worth to buy a Istanbul kart or we just pay the bus rate with a credit card? Or do I need a cash to pay? How much is it?
Thank you!
Erlend says
Hi Iva,
If you don’t plan to take any other means of public transportation, then don’t buy it. Just use a credit card to pay for the Havaist shuttle.
Have fun.
Anjum says
Hi Erlend,
I hadn’t seen your review of the Istanbul Tourist Pass so far. So thank you for that. It is very helpful along with the rest of your feedback. Apparently Witt Istanbul has no vacancies over the period.
Many thanks & regards
Anjum says
Hello Erlend
Planing to travel to Istanbul with my family ( 4 adults ) towards the middle of October for 7 days. We’re visiting for the first time and don’t mind if a good hotel is within easy commute from the main attractions as long as there are good transport links. I would really appreciate some recommendations.
1. A good location / hotel to stay with easy transport links to all the attractions?
2. Perhaps we’ll buy 4 Istanbul Kards.
Is there a weekly / daily pass with unlimited travel that can be purchased in advance?
3. Is it possible to use the Istanbul Kard to travel from/to the airports?
4. Are all the main attractions still accessible as normal during October?
Many thanks
Erlend says
Hi Anjum,
1. This is very personal and depends on your budget as well as other things. I always enjoy staying at Witt Istanbul hotel for it’s location and service.
2. You can do that, but I guess 2 will be enough, unless you all plan to travel single.
3. Yes, but not for taxis.
4. Yes, but as of October the winter season schedule starts, so opening hours are a bit shorter.
Have a nice stay.
Anjum says
Hi Erlend
Thank you for your.
Did you say there is a weekly advance ticket for travel throughout Istanbul? If so, how much does it cost and where can it be purchased?
There was another question I forgot to ask. I wonder if there was a combined ticket available for all the major attractions within Istanbul and its price?
Thanks & Kind regards
Erlend says
Hi Anjum,
No, there is no weekly travel pass or something like that, just the Istanbul Kart.
Have you looked at the Museum Pass and my review of the Istanbul Tourist Pass?
Hope this helps.
Mohammed says
Very helpful but the only wrong info is that the machines where you recharge your card takes up to 100 Turkish Lira, Not 20. I haven’t tried the 200 T.L yet. Thanks.
Irfan says
Dear Erland, you are doing a wonderful job by providing prompt guidance to newcomers to Istanbul.
My query is that , I am flying to Istanbul on 7 September and planning to travel to Ankara on 8 September after an overnight stay. This is my first visit to Turkey. I request you to kindly guide me on the following issues.
1. Which station is best approachable to catch high speed train in view of some heavy luggage ( 2 suit cases)
2. Which is the best and economical area / hotel to stay overnight, keeping in view the transit from new Istanbul airport to hotel and then next day to railway station.
Thanks and regards
Erlend says
Hi Irfan,
I’ve never taken the high speed train in Turkey. From which Istanbul train station does your train depart? Is there a reason why you want to take the high speed train instead of flying?
Kind regards.
Hazem El Gharib says
Hi again, this is Hazem,
I understood that purchase tickets in cash is not an option , so I have to buy Istanbul Kard
if were couple, should we buy two cards or one card and swap/touch it twice
Kindly advise,
Best Regards,
Erlend says
Hi Hazem,
One card for the two of you is ok.
Kind regards.
amanda says
hello,
thanks a lot for this page.
i am coming to istanbul in 3 days and i booked a hotel in ” beyazit” , after some research i found it is better to get from the airport to the hotel using first the bus ” havaist” which takes to ” sultanahmet. then, once there i will take the tram ” T 1″ which leads to “beyazit. do you think this is a good decision or do you have an other recommendation. by the way, as i will make a transfer from the bus to the tram , i also decided to buy 3 istanbul karts because we are a group of 3 people, in order to benefit from the discount,
waiting for your answer
Erlend says
Hi Amanda,
If you want to use public transportation, your plan is spot on. You really did your homework. As for the cards, three is certainly good, certainly for ease of use. But of course you’ll need to use it a lot to make the discount match the initial price of the card. That’s your call of course.
Hope it helps.
Samar says
hi again, I have another question please
can I pay in cash when taking the airport shuttle from Sabiha to Sultan Ahmet or Taksim or I’ll still need to buy a card
Erlend says
Hi Samer,
Cash is not an option. You either buy the Istanbul Card (which is a good investment if you plan to stay a week) or you pay by credit card (of course at the bank’s exchange rates). If I were you, I would buy one Istanbul Kard for you and your mom.
Hope this helps.
Samar says
hi Erlend, first, thanks for the article and the answers.
I’m a blind person traveling with my 70 year old mom to Istanbul for a week I am not sure where to stay Taksim or Sultan Ahmet. I want to stay somewhere where I can go to the tourist attractions and go shopping with easy and cheap transportation. The taxi seems a hassle, but is the public transport accessible for me, as I’ll be the one handling machines and cards, or I’d better use taxies. I mean are the machines talking and the buttons have brail or raised English letters on them.
Erlend says
Hi Samar,
Since you’ll be staying a week, given your mom’s age and your disability, I would recommend staying in Beyoğlu. Let me explain why: after three days you are really done in Sultanahmet and you will want to visit other districts. Taksim is really a central hub for public transportation. To reach Sultanahmet, take the funicular to Kabataş and the tram to Eminönü and/or Sultanahmet. Or take a taxi, but have your hotel call them, so they’re trustworthy. To reach all the other areas, you have the metro, easy accessible from Taksim.
Most traffic lights have a sound system to warn you whether the light is green or red. It’s in Turkish, but you’ll get the hang of it really quickly. Public transportation is not difficult to navigate and there are yellow paths especially designed to guide blind people. Unfortunately, I have no clue about the machines that validate the Istanbul Kart. But they are really easy to operate (just put the card on it) and most of the time there is a security guard on duty who will be glad to help.
Have a nice stay.
IOANNA PAPAKI says
I JUST PURCHASED two Istanbul Cards for ten rides each, and it says they are to rent; my question is, how can I return them before I leave Istanbul?
Can i return them to my hotel, which is the delivery and return point for the alldaywifi device I bought? I bought all these from the same website.
So, can I return them with the wi-fi device at the end of my journey to Istanbul?
Thank you in advance.
Erlend says
Hi Ioanna,
An Istanbul Kart is not made for a certain amount if rides. You upload money onto the card, use it for transportation, and when the credit is running low, you add some more funds to it. Since you mention that the card you purchased is for 10 rides, this makes me doubt that you bought an Istanbul Kart.
In case you did purchase an Istanbul Kart, in theory you can return the card and get the value of the card (not the leftovers of money you uploaded) refunded. However, in theory it’s difficult to find these shops and the trouble not worth the money (7 TL or so). You can not return it via the hotel.
Hope this makes things a bit clearer.
Aniket says
Hi, regarding the recharge of istanbulkart, I used the 50TL and it worked.
I wanted to know if I can buy sehir hatlari tickets and hagia Sofia, topkapi place tickets from istanbulkart.
Erlend says
Hi,
Yes, it works in some machines. No, I don’t think you can buy tickets for museums with the Istanbul Kart yet. Regarding the ferries, I answered it at your previous comment.
Anna says
Thank you so much for all the information, maps, and tips on traveling in Istanbul. I used your website for my last trip in 2016 and found all the information you provided to be extremely helpful. We got around town very well and visited all the fun tourist locations using the metro. We got one Istanbul Kart to share and it worked out well. I’m reviewing everything again for my upcoming trip in September. THANKS AGAIN!
Erlend says
Thanks a lot Anna, glad I could help you have a great time in Istanbul.
George says
Hello Erlend
Is it any possibility to see the summary of the trips and money spent on a specific card?
Thank you,
George
Erlend says
Hi George,
I’m afraid not, at least not that I’m aware of.
Kind regards.
Surya says
Hello, whether using public transportation in Istanbul can use cash or have to use a istanbul card? Thankyou
Erlend says
Hi Surya,
Do yourself a favor and use Istanbul Card: it’s easier and cheaper. You can’t use cash any more in lots of cases.
Hope this helps.
Ai says
Hi Erlend,
You are very generous for sharing these advices and details with us.
I’m visiting Istanbul by the end of June and would probably come back in a visit by next December or January. Would the Istanbul Kart be still valid by then?
Also, any advice for a stay? (safe place, easy to reach and close to main real life of Istanbul, non-turistic)
Thank you in advance and waiting forward for your response.
Erlend says
Hi Ai,
Yes the card should still be valid. As for a nice hotel, I have stayed at Witt Istanbul (in Cihangir) and enjoyed it a lot.
Have a nice stay.
Maissie says
Hey,
I cannot seem to find the price list for the Istanbul card. How much is a 24 hour or a 2 day pass?
Thanks
Erlend says
Hey,
The Istanbul card costs 10 TL to acquire, and then you can upload money as little or as much as you want based on your (public transportation) needs.
Hope this helps.
He-man says
Hi Erlend, Indeed very useful article. Thanks!
I am travelling solo to Istanbul for just two full days.
Que: For safer side, how many TL should I load in Kart apart from 10 TL non-refundable?
Erlend says
Hi,
Nobody will steal your Istanbul Kart. Load according to your expected use of public transportation. Don’t overload either, since adding extra is quick and easy, and yes, it’s non-refundable.
Hope this helps.
Jay says
Hi there.Please where do you suggest me to stay in a decent place for a decent price? Thank you
Erlend says
Hi Jay,
I loved my stay at Witt Istanbul.
Victor Jackimov says
Hi!
First – very useful article, a lot of practical advises.
My question – we are 4 people family, 2 kids over 13 years.
If we use one Istanbulcart to travel together, do all the travellers use discount per a trip or only the first checked person?
Thanks in advance!
Erlend says
Hi Victor,
Only the first one will get the discount, the three others will pay the full amount.
Have a nice stay.
Victor Jackimov says
Hi Erlend,
in this case do You recommend to take 4 cards – for each person?
Thanks!
Erlend says
Hi Victor,
No, I wouldn’t do that. I would take two cards.
Kind regards,
Erlend
Andy says
Hi,
We are coming with a group of 8 for New Year’s Eve. What weather can we expect ? For sure we will get your recommended Istanbul Kart. We are relaxed travellers who can get ourselves to top attractions. We will stay in Sultanahmet, so can you recommend any quirky, local, off-beat, funky, non- touristy activities, places, cafes, bars, , local hang-outs, music places ? Not too much to ask is it. Thanks, Andy
Erlend says
Hi,
As for non-touristy, local cafes and bars, you should not stay in Sultanahmet. Check out my post on Istanbul’s nightlife for some good pointers. As for a non touristy thing to do, I would enjoy a good breakfast by the waterfront in Bebek followed by a stroll in the direction of the city center. Also, I prefer the Süleymaniye Mosque over the Blue Mosque. You can walk down to the Eminönü waterfront from there, passing hundreds of stalls where locals shop.
Have a nice stay.
Belal says
Hi
Nice article, just a few questions. About the rides. Its says it cost 3 TL per ride, so for example I take the metro one stop vs 3-4 stops, does the ride cost the same then? Kind regards Belal.
Erlend says
Hi Belal,
Yes, the ticket is for the whole ride, regardless the amount of stops.
Have a nice time.
Marie says
Hi! How much do you suggest loading onto the card for a trip with three people for four days? 100 TL?
Erlend says
Hi Marie,
Go slow. I would start with 50 TL, you can always easily load extra at almost every metro station.
Have a nice stay
Marie says
Thank you~
Linda says
Hello, thank you for this very informative post. Question: we are traveling by bus from Bulgaria and will be arriving near Otagar metro station. Is the Istanbul Card available for purchase at that metro station? If so, is it a kiosk type that we can use a credit card for the transaction, or only cash liras? Thanks for your help!
Erlend says
Hi Linda,
Normally there should be a vending machine at/in the metro station. If if you don’t plan to continue by metro, you should be able to buy one there.
Have a nice trip.
Inna says
Hi and thank you for this detailed article.
I love it a lot.
But I have a question regarding a number of people who can use this card simultaneously. There are 4 adults and 1 child of 7 years with us.
You said that it’s better not to use this card for more than 3 people, but why? If it’s for multiple travelers as well.
Should we get 2 cards?
Thank you in advance!
Best wishes,
Erlend says
Hi Inna,
A card can be shared by maximum 5 users. So in theory, you could use one card. However, the reason I recommend no more than 3 is pure for practical reasons. It takes time to swipe the card for a group of five. And also, if you ever split up or get split, what is the second group going to do? And of course, don’t forget the (small) discount for every transfer. Only one person per card receives this.
I hope this makes sense.
Ann says
Hello
At the end this month I’m travelling to Istanbul.
When I bought my flying ticket few months ago, I would arrive at Atatürk Airport.
Of course now there is a change and I will arrive at the new Istanbul Airport.
I am staying in a hotel in Eminönü.
Can I travel with the Istanbul Kart all the way to my hotel ? (wich bus, metro, or tramway and which line do I have to go on?)
Thank you very much!
Erlend says
Hi Ann,
Have you had a look at this post about transportation options from the new Istanbul airport?
Hope this helps.
Ann says
No, I didn’t !
Thank you very much. It is very helpful.
Authur says
Erlend nice one, I have been afraid on how to move around but you just help me out, can I use my kart to travel to order city from Istanbul, and how to locate residence permit office in Istanbul which of the bus station will I go to with my kart? Thanks
Erlend says
Hi Arthur,
I’m afraid the Istanbul Card is only valid in Istanbul.
Have a nice stay.
Furqan says
Hello,
Very useful articles, thanks alot for the information !
I am traveling this week to istanbul and have my hotel booked in sultanahmet area. After going through your articles i have decided that i will take the havaist transport as it seems to be the best option w.r.t money and time (my arrival time at IST would be 3pm).
I have one question, is it recommended to buy a local turkish sim card when u land in IST so that you can have acces to the internet mainly to navigate your ways around. For e.g i will reach the Sultanahmet stop via havaist transport service, but the walk afterwards towards the hotel would be easier if i have navigation with me .
So do you have any information regarding the purchase of local turkish sims with internet enabled. like what would they cost ? recommended or not ?
Thank you in advance
Erlend says
Hi Furquan,
The plans/packages and prices of mobile operators change so often that it’s impossible for me to keep track of them.
I do have a few general guidelines for you though. The two biggest players are Vodofone and Türkcell. You’ll find branches of both at the airport. I suggest you visit both and compare plans/promotions. In either case, make sure you take ‘fatursız’, which means without monthly subscription. This way you pay a certain amount upfront and you can add extra if needed. Make sure to ask how and where you can do this.
No matter what, make sure you understand and have read all the details before you sign a document.
Hope this helps.
Ryan says
Hi
Can you tell me how exactly it’ll work for two people. Will the second person also have the discounted fares?
Thanks
Erlend says
Hi Ryan,
If two people use the same Istanbul card, you both get the discounted fares compared to the cash or ‘jeton’ fares. However, only one of the two gets the discounted transfer rate when transferring from one line to another. If you both want to get that discount, you need to have an Istanbul Kart each.
Hope this helps.
SAIRA KHAN says
Hello.. great article.. please can you let us know If we take our Istanbul kart home to our country with credit on it.. can we use it again when we’re return a year or more later.
Also like oyster card in London.. can the card be returned in the machines and we get our balance and cart cost back.
Thanks in advance
Erlend says
Hi,
You can not get a refund for the card itself, but you can get money left on the card refunded. At least, that’s the theory, because for that you need to go to the headquarters. Since this is a big hassle, it’s better to make sure you don’t overload your card the last few days.
And yes, you can keep the card and reuse it the next visit to Istanbul.
Hope this helps.
Dana says
Hi,
Is it possible to pay using a credit card at the vending machines to buy the card or charge it later?
Thanks
Erlend says
Hi Dana,
As far as I know it’s cash money (Turkish Liras) only.
Hope this helps.
Tatiana says
is there any way to transfer money to my istanbul card from my bank card?
Erlend says
Not at the machines, but if you go to a sales point attended by the shop owner, then you can use your bank card.
Emmad Zahid says
Thanks for this information about card. I didn’t knew this.
Sohail says
Hi
Thanks for this, very helpful.
But few questions please.
3 TL per ride: but how long are these rides please or how many stops?
Do I need to touch out (like in UK) as well please?
On a separate note, HAVAIST airport shuttle shows “Regular round trip fair”. For example Istanbul Airport to Yenikapi 18.00. How does this round trip work? I need to go from airport to Yenikapi but my return journey is 5 days later.
Thanks
Erlend says
Hi Sohail,
You can stay on as long as the ride is. Every time you transfer to a different line within the hour you enjoy the discount. There is no need to touch out.
As for the HAVAIST shuttles, this ’round trip’ is just a translation error. There is no such thing as a round trip. If you want a round trip, you need to pay the fee twice.
Have a nice stay
George Silva says
Hi, Is it possible to pay for taxi fares, museum tickets, parking charges, etc with the Istanbul Kart
Erlend says
Hi George,
That has been the plan long time ago, but I’m afraid it’s still a work in progress. So, for now, I wouldn’t count on it.
Cheers
Aniket says
What about sehir hatlari ferry?
Can I buy tickets using istanbulkart?
Erlend says
Hi Aniket,
The regular ferries you can pay with Istanbul Kart, but for the Bosphorus Tours you have to pay your tickets with cash.
Have a nice stay.
Raz says
Hi can I buy the card with pre loaded payment before I come Turkey from UK?
Erlend says
Hi,
I don’t think there really is need for that. You normally can buy an Istanbul card at the airport and load some money onto it.
Kind regards.
Muhammad Arif says
Well done. Thanks a lot.
Jossy says
This was very helpful
Erlend Geerts says
Glad I could help
Dima says
Hi,
I’m new to Turkey but I want to buy an Istanbul kart and take the metrobüs for my trips. When and where can I pay? When I get on or off the metrobüs? And do people pay the same fare? For the whole trip?
Erlend says
Hi Dima,
The metrobus is a specific bus that crosses a big part of Istanbul from beyond Beylikdüzü to a big piece of the Asian side, but is mostly geared towards Istanbul inhabitants, not as much foreigners since its stops are not near common sightseeing sites. Because of the length of the line, you can get a partial refund after getting off the bus after only a few stops. For that you need to put your card on the reader after leaving the platform. You can buy Istanbul cards from various vending machines scattered around the city at various public transportation stops / hubs.
Iqbal says
Great work
Thanks
Erlend Geerts says
You’re welcome.
Mehdi says
Thanks for your help, can i please ask you if i can use Istanbul kart at havabus at Sabiha airport going to Taksim square??
Erlend says
Hi Mehdi,
No, it’s best to have cash at hand for the Havabus.
Have a nice trip
Mehdi says
Thank you so much for your reply, one more question do kids pay the same prices?
Erlend says
Hi,
Usually children until the age of six travel free of charge, all others pay the full fee.
Have a nice stay.